FAQ

1. How can I order photo cards on your website?

To order photo cards, simply select the cards you want from my shop and add them to your shopping cart. You can then go through the purchasing process by entering your delivery address and selecting a payment method. Once your order is confirmed, we'll take care of the rest!
2. What payment methods do you accept?

We accept various payment methods including credit cards, prepayment and Twint. The exact options available can be found in the checkout process on our website.For Twint, select advance payment and transfer the amount to my Twint account: +41 76 321 91 22Important: Transmit the order number if you send advance payment or Twint as a payment method!
3. How long does it take to ship fine art photo cards and what are the shipping costs?

Delivery time depends on your location. As a rule, you should receive your order within 3-5 working days in Switzerland and 7-10 working days internationally. Shipping costs: Switzerland: CHF 5 *free shipping from CHF 60 Europe: CHF 11 Overseas: CHF 4
4. What do I do if I am not satisfied with my order?

Your satisfaction is very important to us. If you are not completely satisfied with your order, please contact us within 14 days of receiving the goods. We will do our best to find a satisfactory solution, be it a replacement or a refund.
5. Can I order any picture as a mural?

Yes, all pictures from my gallery can be ordered as a Wall Art. Even if they are not listed directly in the online shop, you can request any image of your choice using the order form. Or write me an email: info@db-photolounge.ch
6. What materials are the Wall Arts available in?

Our Wall Arts are available in various high-quality materials: Acrylic glass: Provides a shiny surface and enhances the color intensity. Alu Dibond: Known for its durability and a matt, elegant look. Canvas textile: For a classic, timeless look
7. Are there different size options for murals?

Yes, all Wall Arts are available in different sizes. For formats that are not explicitly listed, please contact us directly via email.
8. How long does it take to produce and deliver a mural and what are the shipping costs?

The production time for Wall Arts varies depending on the material and size. As a rule, the production time is 1-2 weeks. Delivery time may vary depending on location. We will inform you about the estimated delivery time as soon as your order is confirmed. The shipping costs are calculated at checkout and depend on size and location.